RETURNS & CARE
A considered choice.
Clear information makes it easier to choose what belongs in your home.
Changed your mind?
The illustrative store policy offers a 14-day change-of-mind window for unused items in their original packaging. A live store would explain eligibility, return postage and the process before purchase.
Something isn’t right
Keep the order reference and a short description of the issue handy. The customer-care form demonstrates how to start a conversation about an incorrect or damaged item; it does not submit a real return.
Look after your objects
Read the care notes on each product page. Use gentle cleaning methods, avoid heat or moisture where advised and keep packaging until you have checked an item.
About these policies
These are demonstration policies for an imaginary retailer. No sale, return, refund or real-world customer agreement is created through this website.